Privacy Policy
EMOTIST PRIVACY POLICY
At Emotist, we are committed to respecting the privacy and confidentiality of the information that you entrust us with. This Privacy Policy outlines the policies and procedures regarding the collection, use, and disclosure of Personal Information from users. Please review this Privacy Policy carefully.
This Privacy Policy applies to all users, regardless of location, and we process personal data in accordance with the privacy and security requirements of the jurisdictions where our users and services operate.
As an intermediary platform, Emotist facilitates connections between users and Mental Health Practitioners. While we take measures to ensure privacy, users are advised that their interactions with practitioners through the platform may be governed by additional confidentiality policies set by those practitioners.
It is recommended that you do not use the website, mobile application(s), or related services if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.
Definitions
Company
“Emotist,” “Company,” “Firm,” “we,” “our,” “us,” or similar terminology refer to Ubermenschen Tech Collective Private Limited, an Indian private limited company operating the Emotist platform.
User
“Client,” “user,” “you,” “your,” or similar terminology refer to you, as a recipient of the Services provided via the Emotist platform.
Platform
“Platform” refers to the mobile application, website, or web link used to access the Services provided by Emotist.
Mental Health Practitioner
“Mental Health Practitioner,” “Practitioner,” “Professional,” “Mental Health Professional,” “therapist,” or similar terminology refer to practitioners who use the platform to offer their Services.
Nature of Service
Emotist is an intermediary platform that facilitates access to mental wellness solutions, including but not limited to:
- Virtual or in-person therapy and consultation sessions with licensed psychologists, counselors, therapists, and/or psychiatrists.
- Online assessments to evaluate mood disorders, anxiety, stress levels, and other mental health conditions.
- Workshops, webinars, and self-help tools for personal development, stress management, and emotional resilience.
- Secure communication features such as encrypted chat, video calls, and private messaging with professionals.
Emotist does not provide medical or psychological treatment itself. Responsibility for professional standards and confidentiality lies with the individual practitioners using the platform.
Professional Jurisdiction and Scope of Services
Mental Health Practitioners available on the Emotist platform are qualified and authorised to practise in accordance with applicable Indian laws and professional regulations. Practitioners do not represent that they are licensed or authorised to practise in the user’s country of residence unless expressly stated.
Users are responsible for determining whether accessing such services is permitted under the laws of their jurisdiction.
Legal Basis for Processing Data
We process personal data in compliance with applicable privacy and security laws, including consent requirements, contractual necessity, legitimate interests, protection of vital interests, and other legal obligations.
We collect and use personal data solely to provide therapy services and operate the Emotist platform safely and effectively. We do not sell personal data, use it for advertising, profiling, monetisation, or process it in a manner that could harm users.
Processing of Mental Health and Clinical Information (Special Category Data)
Emotist processes special category personal data relating to mental health and emotional well-being, including session notes, clinical observations, and structured mental health assessments, as defined under Article 9 of the GDPR.
Where GDPR applies, such data is processed solely on the basis of explicit user consent obtained through clear affirmative action within the platform, separate from acceptance of the Terms and Conditions and this Privacy Policy.
Users may withdraw consent at any time by contacting hello@emotist.com
. Withdrawal may result in suspension or termination of services requiring such data, subject to legal retention obligations.
Types of Data Collected and When It Is Collected
- During account creation: Name, email, phone number, gender, and date of birth.
- During platform use: Username, password, and activity logs.
- During therapy and assessments: Health and wellness data, consultation history, and preferences.
- Automatically collected data: IP address, device ID, browser type, and app usage logs.
- Payment processing: Billing and transaction data (payment card details are never stored).
- Session recordings: Stored only with explicit consent.
- Platform interactions: Engagement and behavioural data.
- Location data: IP-based geolocation or GPS (if enabled).
- Support communications: Emails, messages, and feedback.
- Third-party logins: Authentication data from providers such as Google or Facebook.
- Security data: Device and network information for fraud prevention.
We collect only the minimum data necessary and retain it only for as long as required by law or for service provision.
User Rights & Data Access
Depending on your location, you may have rights to access, correct, delete, restrict processing, request portability, or object to processing of your personal data. Requests can be made by emailing hello@emotist.com with the subject line “Data Request.”
Data Retention Policy
- Billing and transaction records: 7 years.
- Consultation records: 5 years.
- Technical and security data: 1 year.
- Inactive accounts: Deleted or anonymized after 2 years.
- Session recordings: Maximum of 12 months unless legally required otherwise.
Third-Party Data Sharing
Data is shared only with trusted service providers such as cloud hosting providers, payment processors, and analytics services under strict data protection agreements. Data is never shared for marketing purposes.
Ubermenschen Tech Collective Private Limited (operating as “Emotist”) acts as the Data Controller. Third-party service providers act as Data Processors under valid Data Processing Agreements (DPAs).
Data Security Measures
We implement encryption, strict access controls, regular security audits, and recommend two-factor authentication (2FA). Users are responsible for safeguarding their login credentials.
International Data Transfers
Personal data is primarily stored and processed in India. Transfers outside India, including to the EEA, UK, or Switzerland, are conducted using GDPR-compliant safeguards such as Standard Contractual Clauses (SCCs).
Data Sharing with Authorities
User data may be disclosed where required by law or valid legal process. Where permissible, users will be notified of such disclosures.
Cookies & Tracking Technologies
We use essential, analytical, and security cookies. Users may manage cookie preferences through browser settings or our cookie management tools.
User Responsibilities
Users must maintain accurate information, protect login credentials, and report unauthorized access promptly.
Breach Notification Policy
In the event of a data breach, affected users will be notified within 72 hours in accordance with applicable laws.
Minors’ Data Protection
Our services are not intended for individuals under 18. If such data is identified without proper consent, it will be deleted immediately.
Dispute Resolution and Governing Law
Disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, seated in Kochi, Kerala. Courts in Kochi retain jurisdiction for interim relief.
Data Protection Contact Information
For questions regarding this Privacy Policy, contact hello@emotist.com.
Grievance Redressal
Name: Priyamvada Rajan
Designation: Chief Operating Officer
Email: hello@emotist.com
Postal Address: Ubermenschen Tech Collective Private Limited, 4/461, Second Floor, Valamkottil Towers, Judgemukku, Thrikkakara PO, Ernakulam, Kerala, India, 682021
We assure a time-bound resolution not exceeding 30 days from receipt of the complaint.
Effective Date: 12 August 2025
At Emotist, we are committed to protecting the privacy of mental health practitioners who use our platform. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of practitioners registered on Emotist. By using our platform, you consent to the data practices outlined in this policy, in compliance with the Information Technology Act, 2000, and applicable data protection laws in India.
This Privacy Policy applies exclusively to mental health practitioners registered on Emotist. For information about how we handle client data, please refer to the Emotist Client Privacy Policy.
Definitions
- Company: “Emotist,” “we,” “our,” “us,” or similar terms refer to Emotist as a technology platform facilitating Services.
- Practitioner: “Mental Health Practitioner,” “Professional,” “Therapist,” “Counselor,” or similar terms refer to individuals offering mental health services through Emotist.
- Platform: The Emotist mobile application, website, or web-based services that practitioners use to offer their services.
Types of Data Collected and When It Is Collected
We collect the following data at different stages of your interaction with Emotist:
During Account Registration and Verification:
- Full name, email, phone number, date of birth, and professional title
- Government-issued identification (as required by Indian regulations)
- License or registration number, qualifications, and certifications
- Specialization, years of experience, and professional bio
- Bank account or UPI details for payouts
When Using the Platform:
- Activity logs, including session schedules and engagement metrics
- Client interactions such as appointment records and feedback
- Secure messages with clients (end-to-end encrypted)
- Device and browser information, IP address, and usage data
During Payment Processing:
- Billing and transaction data (Emotist does not store full payment card details)
- Tax-related information (if applicable)
When Communicating with Support:
- Any information shared via email, chat, or customer support inquiries
Purpose of Data Collection
Emotist collects and processes practitioner data for the following purposes:
- To verify identity, credentials, and eligibility to provide services on the platform
- To facilitate client–practitioner interactions and appointment management
- To process payments and ensure compliance with Indian financial regulations
- To improve platform features and user experience through analytics
- To ensure compliance with applicable laws and ethical standards
- To protect against fraud, unauthorized access, and security threats
We collect and process only the personal data that is necessary for the purposes outlined in this policy and retain it only for as long as required to fulfil those purposes or comply with applicable laws.
Data Sharing and Disclosure
Emotist does not sell practitioner data. However, we may share certain information with:
- Clients: Limited practitioner profile details, including qualifications, expertise, and availability, to help users make informed decisions.
- Third-Party Service Providers: For services such as cloud hosting (e.g., AWS India, Google Cloud India), payment processing (e.g., Razorpay, PayU), and data analytics. These providers adhere to strict data protection agreements.
- Legal and Regulatory Authorities: If required by Indian law, court orders, or government regulations. Where possible, we will notify practitioners before such disclosures.
- Security and Fraud Prevention Services: To detect and prevent fraudulent activities on the platform.
Data Security Measures
- End-to-end encryption for client–practitioner communications
- Secure cloud storage with access controls
- Multi-factor authentication (MFA) for practitioner accounts
- Regular security audits to identify and mitigate risks
All practitioner data is stored and processed on secure servers located in India. Practitioners are responsible for safeguarding their account credentials and reporting any unauthorized access immediately.
Practitioner Responsibilities
- Maintain the confidentiality of client information as per legal and ethical standards
- Use the platform only for legitimate professional purposes
- Ensure accuracy and regular updates of professional details
- Report any privacy or security concerns to Emotist immediately
- Practitioners must not solicit, entice, or attempt to divert clients from Emotist for personal gain. Any such activity will be treated as misconduct and may result in immediate termination of your account, removal from the platform, and reporting to relevant licensing authorities, in accordance with applicable law.
Data Retention Policy
- Practitioner account details and transaction records are retained for seven years as required by Indian tax and financial regulations.
- Session logs and appointment history are retained for five years for quality assurance and legal compliance.
- Technical logs (e.g., IP address, device data) are stored for one year for security monitoring.
- Inactive practitioner accounts may be anonymized or deleted after two years of inactivity.
- Practitioners may request data deletion by emailing hello@emotist.com. Requests will be processed within 30 days, subject to legal obligations.
These retention periods are based on compliance with Indian tax, financial, and health record-keeping laws, as well as professional ethics guidelines.
Breach Notification Policy
- Take immediate action to contain and mitigate the breach
- Notify affected practitioners within 72 hours, as required by Indian data protection laws
- Inform regulatory authorities and take corrective measures
Policy Updates
Emotist reserves the right to update this Privacy Policy as necessary. Practitioners will be notified of significant changes and required to review and accept the updated policy before continuing to use the platform.
Dispute Resolution and Governing Law
Any disputes related to this Privacy Policy shall be resolved through arbitration in Kochi, Kerala, under the Arbitration and Conciliation Act, 1996. Either party may seek interim relief from the courts of Kochi, Kerala, if required.
Grievance Redressal
To address the grievances of the practitioners on our platform, Emotist has set up a Grievance Redressal Forum. In case you are dissatisfied with any aspect of our Services, you may contact our Grievance Redressal Officer using the following details:
Name: Jewel Kurian
Designation: Consultant Psychologist and Research
Email: hello@emotist.com
Registered Address: 4/461, Second Floor, Valamkottil Towers, Judgemukku, Thrikkakara PO, Ernakulam, Thrikkakara, Ernakulam, Kerala, India, 682021
For any inquiries, please contact: hello@emotist.com
